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Healthcare•India•2021-Present

TenMed Medical Logistics Platform Enhancement

Empowering emergency medical services with advanced payment and notification systems

24/7

Emergency Response

Multi-City

Coverage Network

15 min

Response Time

The Challenge

TenMed Network, a tech-enabled medical logistics and healthcare platform, needed to enhance their existing system with robust payment processing capabilities and a sophisticated notification system for emergency services. The platform required seamless integration of payment gateways and multi-channel communication for their ambulance services across India.

Key Requirements:

  • Integrate multiple payment gateways for seamless transaction processing
  • Build multi-channel notification system for emergency alerts
  • Develop ambulance driver and booking management system
  • Ensure real-time tracking and communication capabilities

Our Solution

We enhanced TenMed's platform with critical features that improved their emergency response capabilities and operational efficiency. Our solution focused on seamless payment processing, intelligent notification systems, and comprehensive driver management.

Payment Gateway Integration

Integrated multiple payment gateways including cards, wallets, and UPI for seamless payment collection with automatic reconciliation.

Multi-Channel Notifications

Built intelligent notification engine supporting SMS, push notifications, WhatsApp, and voice calls for emergency alerts and updates.

Driver Management System

Comprehensive system for driver onboarding, assignment, real-time tracking, and performance monitoring with automated dispatch.

Mobile App Enhancement

Enhanced driver and customer mobile apps with real-time updates, SOS features, and seamless communication channels.

Technical Implementation

Payment System Architecture

  • •
    Multiple Gateway Support: Integrated Razorpay, Paytm, and other payment providers with intelligent routing for optimal success rates
  • •
    Automated Reconciliation: Built system for automatic payment reconciliation with real-time status updates and refund management
  • •
    Subscription Management: Implemented recurring payment support for corporate clients and subscription-based services
  • •
    Security Compliance: Ensured PCI DSS compliance with tokenization and secure payment data handling

Notification Engine Features

  • •
    Priority-Based Routing: Emergency notifications prioritized with failover mechanisms across channels
  • •
    Template Management: Dynamic message templates in multiple languages with personalization capabilities
  • •
    Delivery Analytics: Real-time tracking of notification delivery rates and engagement metrics
  • •
    Smart Scheduling: Intelligent notification scheduling based on user preferences and time zones

Technology Stack

Node.jsReact NativeMongoDBRedisAWSPayment APIsTwilioFirebase FCMWhatsApp Business APIGPS TrackingSocket.ioMessage QueuesAnalytics

Results & Impact

Payment Success

Achieved 95% payment success rate with 50% reduction in payment-related support queries through seamless integration.

Notification Efficiency

99.9% notification delivery rate for emergency alerts with average delivery time under 2 seconds.

Driver Management

40% improvement in ambulance dispatch efficiency with automated driver assignment and real-time tracking.

Response Time

Maintained 15-minute response time guarantee with improved coordination through enhanced communication systems.

Client Testimonial

"Cloud Web Tech Solutions delivered critical enhancements to our platform that have been instrumental in improving our emergency response capabilities. Their payment integration has streamlined our billing process, while the notification system ensures we never miss a critical alert. The driver management system they built has significantly improved our operational efficiency. Their technical expertise and understanding of our domain made them an invaluable partner in our mission to save lives."

Sai

Chief Architect, TenMed Network

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